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Accessibility statement for HM Land Registry – Search for local land charges

Contents

This accessibility statement applies to the Search for local land charges service.

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, fonts and font size using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of this website using a keyboard or speech recognition software, excluding the map
  • listen to most of the website using a screen reader, including the most recent versions of JAWS (Job Access With Speech), NVDA (NonVisual Desktop Access) and Voiceover
  • access the website using a variety of devices, screen sizes and orientations

We’ve also made the website text as simple as possible to understand. We only use technical terms where there is no easier wording to use without changing the meaning.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some screen readers and browsers may repeat, miss, or misread text on the page, for example when using Google Chrome and the Apple voiceover feature
  • users with keyboard-only control cannot access all map features
  • the map has no text alternative to allow screen reader users to identify sensory information being conveyed
  • the videos on the How to use the map page do not have audio descriptions

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

You can also contact us to request our assisted digital service if you would like support using the service.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Telephone

Telephone: 0300 006 0444
Monday to Thursday, 8am to 5pm (except public holidays)

Welsh language: 0300 006 0422
Monday to Thursday, 8am to 5pm (except public holidays)

Find out about call charges

Online contact form

Submit an enquiry through our contact form.

We’ll respond to your request within 5 working days.

Address

HMLR Local Land Charges
Processing Team
PO Box 326
Mitcheldean
GL14 9BQ

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The videos on the How to use the map page do not have audio descriptions. This fails WCAG 2.2 AA success criterion 1.2.5 Audio Description (Prerecorded).

We plan to add audio descriptions to these videos by the end of October 2024. When we publish new videos, we’ll make sure these have audio descriptions.

Disproportionate burden

There are no features in this service that are a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

Some screen readers may repeat, miss or misread content

Some screen readers on some browsers may repeat, miss, or misread content on the page, or tell users an incorrect number of radio buttons. For example, when using Google Chrome and the Apple voiceover feature.
This fails WCAG principle 1 – perceivable. There is no WCAG criterion naming specific screen readers.

Text alternative on the map

The map has no text alternative to allow screen reader users to identify sensory information being conveyed. The text alternative does not include the search area or local land charge area that the map contains. This fails WCAG 2.2 A success criterion 1.3.3 Sensory Characteristics.

Maps do not fall within the scope of accessibility regulations.

Keyboard-only control on maps

You are unable to draw an area, edit an area or snap to a line on the map using only a keyboard. This fails WCAG 2.2 A success criterion 2.1.1 Keyboard.

You can select an area from the map and delete an area using only a keyboard.

Maps do not fall within the scope of accessibility regulations.

If you need assistance using the map, contact us using the details previously outlined in this accessibility statement.

What we’re doing to improve accessibility

We plan to add audio descriptions to the videos on the Help with the map page by the end of October 2024.

Preparation of this accessibility statement

This statement was prepared on 20 December 2022. It was last reviewed on 15 August 2024.

This website was last tested on 28 June 2024 against the WCAG 2.2 AA standard.

The test was carried out by HM Land Registry. All the pages were tested using manual and automated testing tools by our website team. A separate audit of some of the pages was carried out by the Digital Accessibility Centre (DAC) to the WCAG 2.1 AA standard.