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Accessibility statement for HM Land Registry – Local land charges, search service

This accessibility statement is for the search for local land charges service.
HM Land Registry update this.


How you can use this website

On this website you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using only a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS (Job Access With Speech), NVDA (NonVisual Desktop Access) and Voiceover

We have made the website text as simple as possible to understand. We only use technical terms where there is no easier wording to use without changing the meaning.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know the following parts are not accessible:

  • some pages do not display certain error messages
  • some screen readers and browsers may repeat, miss, or misread text on the page when using Google Chrome and the Apple voiceover feature
  • users with keyboard-only control cannot access all map features
  • users with keyboard-only control cannot draw a search extent

We are working on these issues to improve the accessibility of this website.

How to get information in an accessible format

We are always looking to improve the accessibility of this website.

You can contact us:

  • about any problems accessing information
  • to request information in a different format, such as audio recordings, braille or an accessible PDF
  • if you find any problems that are not listed on this page
  • to tell us how we are not meeting accessibility requirements

Online form

Use this form to ask for information about local land charges only.
We aim to get back to you in 5 working days.

Telephone

Telephone: 0300 006 0444
Monday to Friday, 9am to 5pm (except public holidays)

Welsh language: 0300 006 0422
Monday to Friday, 8:30am to 5pm (except public holidays)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

If you are not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

HM Land Registry commit to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances.

Non-accessible content

The following content is not accessible. We have provided an explanation and reference to the relevant WCAG section.

Error messages

Some pages do not display certain error messages. This means users are not told how to fix errors and get a ‘Something went wrong’ page.

This fails 3.3.1 (Error Identification) and 3.3.3 (Error Suggestion). We are investigating this issue and will aim to fix it as soon as possible.


Google Chrome and the Apple voiceover feature

Sometimes when using Google Chrome or the Apple voiceover feature, screen readers will:

  • not finish words or sentences
  • repeat some words on the page
  • tell users if there is an incorrect number of radio buttons

Currently this issue is not in the scope of the accessibility regulations.


Accessing all map features

Users with keyboard-only control cannot access all map features.

This fails 2.1.1 Keyboard Only Input. Currently this issue is not in the scope of the accessibility regulations.


Drawing a search extent

If a user has access to the Search area report page, they may notice an issue if they disable CSS. The location markers and extents do not appear on the map preview area.

This fails 1.3.2 Meaningful Sequence. Currently this issue is not in the scope of the accessibility regulations.

We have provided alternative features to help users. For example, uploading a shapefile with pre-drawn extents.


How we tested this website

We tested this website on 1 July 2020.

Our internal audit team conduct all testing. This includes:

  • internal testing against the W3C WAI Web Content Accessibility Guidelines version 2.1
  • logging all results and defects in Quality Center
  • WAVE evaluation to check for contrast detection, heading, legend and label checks
  • W3C Markup Validation Service (for HTML validation)
  • Web Developer devices to disable JavaScript and check table layout, links, field sets and images with alt text
  • Dragonspeak and JAWS screen readers
  • PAC3 (PDF Accessibility Checker 3) automated devices, to assess PDF accessibility compliance

What we are doing to improve

We are aware of the accessibility issues on this website. We aim to fix them as soon as possible.

This statement was prepared on 20 December 2022. It was last updated on 20 December 2022.